Return Policy

Can I return the goods I have ordered?

Silverdale Pharmacy hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied then please contact us at Contact Us within 7 days of receipt of your parcel, and our customer service team will be pleased to assist you by raising a returns on your order for the item(s) being returned. Please ensure that you have your order reference number ready when contacting us. Please refer to our Terms and Conditions for further information

How do I return my goods?

The procedure for returning goods to us is straightforward and is clearly explained in our Terms and Conditions section.

What if I want to cancel my order?

In addition to our returns policy under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the merchandise if you send us a notice of cancellation in writing and return the merchandise to us in their original, unopened and unused condition. You must contact us at Contact Us before returning an item to request an returns authorisation code. If the item is returned without an authorisation code we will be unable to offer a refund or exchange. You will also be liable for the cost of delivery back to your address. We are unable to offer this returns policy on items opened for reasons of hygiene. Your statutory rights are not affected.

How long will it take to receive my refund?

Your payment for the goods will be refunded by within 30 days of cancellation by the original payment method.

Useful Contacts

Customer Service : silverdale@silverdalepharmacy.com

If you are not happy with any of the services you have received from us, please contact:

Irfan Balapatel
Director
Unit A3,
Percliff way
Blackburn
Lancashire
BB1 5PF

Email: irfan@silverdalepharmacy.com