Shipping Charges

It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. The delivery address cannot be changed once the order has been shipped.

Once you have placed an order, if we are unable to ship any part of it, we may at our sole discretion, either send you part of the order that is in stock or remove item(s) from the order.

All deliveries are estimated dates only and not guaranteed.

If your order consists of specialist luxury items, fragrances or electrical items, these may take slightly longer to dispatch from our warehouse due to the size and weight of the product(s).

Our current delivery charges may vary on size of the product and delivery method chosen by you. i.e second class post etc:

Americas and the Rest of the World:

Please note we’re unable to ship Prescription Medicines to destinations outside of the European Union.

 Within the U.K

Free Delivery on all orders over £100.

Standard Delivery 1-5 days from despatch

For orders under £100 in value we charge £4.99 for UK delivery. This is the total cost of delivery and packaging, regardless of how many items you order. We use a combination of couriers and services depending on location, contents and the weight of your order, this is due to the dangerous goods act introduced in January 2013 by the Civil Aviation Authority. We know service is important to you so have chosen our partners carefully and include both signed for and standard deliveries from Parcel Force, Hermes, details will be included in the despatch confirmation you receive. The vast majority of orders (over 98%) are despatched either on the same working day or the following working day (Mon-Sat including Bank Holidays). A signature may be required on receipt for heavy orders. For orders that weigh 25kgs or more (and for every subsequent 25kgs) there is an additional handling charge of £3.49 per 25kg. All other delivery conditions apply as above.

Normal delivery takes between 2-5 working days.

In order to confirm that an order shipped via post has indeed been lost, we must wait 15 working days (3 weeks) before claiming against our delivery partners. Most lost items are located within the postal system within this period of time. If after 15 working days you have not received your order, please contact us with your order number and we will either arrange to resend or refund your order.

If your item(s) are returned back to us for whatever reason, we will resend the items subject to a redelivery charge. We will be unable to refund actual delivery costs.

Express Delivery

1. All items ordered must be in stock
2. All orders subject to Pharmacy approval and/or Fraud checks (Please ensure all details are entered correctly in order to prevent delay)
3. All orders must be placed no later than 5:30pm (only applies to orders placed Mon – Fri) for next business day delivery (If we physically cannot despatch the same day then we promise we will move your order to the front of line for the following day. Saturday is not classed as a business day)
4. Express Delivery can only be applied to Delivery addresses within the UK
5. A signature will be required for this service
6. Whilst we make every effort to deliver goods the following business day, we cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries
7. Normal terms and conditions apply to ‘Failed’ or ‘Delayed’ deliveries

European Union Countries

Delivery Charge dependent on the weight & destination.

Deliveries to countries within the EU are calculated at checkout dependent on the weight, contents and destination.

Delivery is usually within 5-10 days from dispatch if your order contains no dangerous goods or 15-20 days if it contains dangerous goods.

For some orders, certain weight restrictions apply.

It is within Silverdale Pharmacy’s discretion to send large and/or heavy items with a courier service to accommodate the weight and size of the package. If we deem your order is of an excessive size or weight, this may incur additional delivery charges which we shall contact you about prior to the order being dispatched from our warehouse.

In order to confirm that an order shipped via post has indeed been lost, we must wait 20 working days (4 weeks) before claiming against our carrier. Most lost items are located within this period of time. If your item is lost or undelivered, you should contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you. If after 20 working days you have not received your order, please contact us with your order number, name and address and we will arrange to resend or refund your order. If you require your items urgently it is advised that you re-order them through our website.

If your item(s) are returned back to us for whatever reason, we will resend the items subject to a redelivery charge. We will be unable to refund actual delivery costs.

We accept no responsibility if your order is stopped by international customs and cannot accept responsibility for packages held by customs or any local import duty that maybe incurred.

Items ordered from outside the UK are subject to control restrictions from your country's customs department or regulator. When items are ordered for delivery outside the UK please ensure you are aware of any restrictions which could result in non-delivery or delay. We cannot take liability for items being imported into countries where restrictions are in place. You will be fully liable for the cost of the order if the item is held by customs or your regulating authority. All items are sold for the personal use of the recipient under supervision of a local health care provider. Resale is usually prohibited by the laws of the importing country. Import duties and taxes may have to paid in some countries. It is the recipient's responsibility to obtain details of these charges from customs & excise in the country to which goods are being dispatched.

Outside the European Union - America and the Rest of the world

Delivery Charge dependent on the weight & destination

Deliveries to regions outside of the EU are calculated at checkout dependent on the weight and destination. Delivery is usually 5-15 days from dispatch.

Note: Certain weight restrictions apply. If we deem your order is of an excessive size or weight, this may incur additional delivery charges which we shall contact you about prior to the order being dispatched from our warehouse.

In order to confirm that an order shipped via post has indeed been lost, we must wait 25 working days (5 weeks) before claiming against our carrier. Most lost items are located within this period of time. If your item is lost or undelivered, you should contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you. If after 25 working days you have not received your order, please contact us with your order number, name and address and we will arrange to resend or refund your order. If you require your items urgently it is advised that you re-order them through our website.

If your item(s) are returned back to us for whatever reason, we will resend the items subject to a redelivery charge (based on size of package and destination). We will be unable to refund actual delivery costs.

We accept no responsibility if your order is stopped by international customs and cannot accept responsibility for packages held by customs or any local import duty that maybe incurred.

Items ordered from outside the UK are subject to control restrictions from your country's customs department or regulator. When items are ordered for delivery outside the UK please ensure you are aware of any restrictions which could result in non-delivery or delay. We cannot take liability for items being imported into countries where restrictions are in place. You will be fully liable for the cost of the order if the item is held by customs or your regulating authority. All items are sold for the personal use of the recipient under supervision of a local health care provider. Resale is usually prohibited by the laws of the importing country. Import duties and taxes may have to paid in some countries. It is the recipient's responsibility to obtain details of these charges from customs & excise in the country to which goods are being dispatched.